Customer Feedback

Customer Testimonials

















Customer Feedback

We want to make sure we provide you with the
best service possible and we need your
feedback to do this. Tell us about your
customer experience so that we may look to
improve our customer service.

Email your views to feedback@cdleurope.com
and /or speak to our Customer Services
Department on 0870 950 0785.

If you are dissatisfied with any aspect
of our service, we’d like to hear from you also.
If you would like to make a comment or complaint,
please email us at feedback@cdleurope.com  or
write to us at:

Quality Department
CommsDirect
5th Floor, Dominions Arcade
Queen Street, Cardiff, CF10 2AR

To ensure that we deal with your correspondence
as quickly as we can, please provide the following:

Full Name
Address
DOB

Please provide details of your complaint and any
solution you have to resolve it.  We will try to
resolve your complaint within 48 hours.

If this is not possible we will contact you to
acknowledge your complaint and let you know
when it is likely to be resolved.

Customer Testimonials

Our customers’ opinions are very important to us.
We like to share the comments* we receive from
our customers with you and our staff.  Here are
a selection of comments we have received recently:

“ I would just like to say a great big thank you to
Arif Erten, he got back to me with a very detailed
response which I was very pleased with and would
just like to say thank you very much.”

“Thank you for your phone call today, you have
been the most help and I believe you to be great
at customer service, you have made me feel more
confident about your company”

“ We felt we really must write to you regarding the
excellent service we have rec’d from one of your
staff – Leigh Samuels, He is a credit to your
organisation and it is a pity there are not more
Leigh’s’ around who take pride in their work and
see things through to the end.

“Thanks to James for my conversation this morning
and the help and advice given. I have to say the
way I have been dealt with by your staff and 3
mobile is the reason I decided to move from my
provider of 17 years in the first place. So thank
you for that.”

“Thank you for the way my enquiries have been
conducted and in particular I want to commend
ALL your staff on their EXCELLENT telephone
manner and professional and efficient handling
of telephone calls. The best call centre I had
dealings with.”

“I would like to take this opportunity to thank you
and Communications Direct for outstanding service
to me. I have been in England only 3 years and
this is by far the best after sales service I have
received.”

“I would like to take this opportunity to thank you
all at Communications Direct for the friendly and
helpful service you have always given me.”

“Thank you very much indeed for your rapid
response to my email; I am most impressed
by your company's customer services and
the way in which you have dealt with my
grievances.  I do appreciate the assistance
you have given, it is very frustrating sometimes
when dealing with a 'new' company and you
cannot get anyone on the phone.  You obviously
take your business and customer services
seriously.”

“Thank you again for your help.”

“Thank you for responding so promptly. I spoke
earlier with a gentleman called Simon, ext 4071,
who was very helpful. Although I was unable to
have the contract that I had originally expected,
Simon was courteous and sympathetic. I had
intended to cancel the contract today but in
view of the effort made to recompense me,
I have decided to go ahead and accept the
text bundle and see how it goes.”

“I do accept your sincere apology and I hope
that future contact with your company will be
in the same respectful attitude as I received
today.”

“Its interesting to know that people still do worry
about customer care”

“Thank you for your assistance with my account.
I found Customer services (ref Morgan) extremely
helpful.”

If you would like to provide a customer testimonial
/ comment to appear on our Customer Notice Board
please email feedback@cdleurope.com.

* Please note all customer comments are displayed anonymously.